Products purchased from TINSICO Online Store

TINSICO is committed to your happiness. We want you to be as pleased with your purchase as we are in serving you. If you’re not happy with any product manufacturing defects, we will gladly replace your product within 7 days of your order delivery date. In order to make your replacement simple and inexpensive, it’s on the house and we’re picking up the tab!

Returns

Returning products is not possible. ONLY product replacement is possible. Please visit the section below.

Replacement

Exchanging products is possible.

If you are a registered user and want to initiate your free replacement then follow these steps:

  • Click on the “Returns” option under quick links at the bottom of the page
  • Provide product details you wish to replace
  • Select the pick-up address and pick-up date
  • Add Reason for replacement from the list below
    • Product manufacturing defect
  • Add defect product image, it is mandatory
  • Submit the request

For a guest user, please click here and fill the required details

For exchange or claim, it is mandatory to have the product image attached to the claim.

Replacement against exchange/claims will be subject to availability of the same product. In case, the same product is not available at the store, then a replacement will be adjusted against the subsequent purchase at the same store.

The value of the replaced product will be equal to the original purchase price of the exchanged/claimed product, as mentioned in the Invoice, irrespective of the current price of the exchanged/claimed product, at the time of the exchange/claim being made.

If the value of the replaced product is less than the original value of the exchanged/claimed product, there will be no cash refund, nor a credit note issued.

If the value of the replaced product is more than the original value, then online store will not recover the difference in cash/card against the sale.

No warranty/exchange for product purchased on discount or during the sale period

Cancellation

If you’d like to cancel your order please call customer service at +91 9360913270 MON-SUN : 09:00 – 19:00

Cancelling orders only possible before shipping the order takes place i.e. usually one day from the order purchase date.

Refund

Refund is not possible. ONLY product replacement is possible. Please visit the section above.


Please Note:-

— Any damage caused due to neglect; improper usage will not be covered under our Replacement Policy.

— Products can only be replaced if they are in an unused condition

— All items to be replaced must be unused and in their original condition with all original tags and packaging intact

— In case of purchase of multiple quantity for the same SKU (size & color variants), all quantities need to be returned

— If you choose to self-ship your replacements yourself instead of using TINSICO return logistics, kindly call customer support at +91 9360913270 MON-SUN : 09:00 – 19:00

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